The way that we bill you depends on whether you’re a metered or a non-metered customer. You can find out if your account is metered or non-metered by checking the top of your bill. You can also find out by logging into your My Account.
Metered
If you have a meter, we normally read your meter twice a year and send your bill shortly after.
Using less water can help you save money on your bills. We have lots of water-saving tips to help and you can get free water saving devices.Take the short quiz to claim yours.
Non-metered
If you're a non-metered customer, you'll receive one bill a year for a fixed amount, regardless of the number of people living in your home. This is usually calculated using Rateable Value.
If we couldn’t install a meter at your home, then you'll be billed using Assessed Charges, which is based on the number of people living in your home.
Getting a meter puts you in control of your bill by making sure you only pay for the water you use – it also helps to spot leaks too. Find out more and apply today!
Have our prices changed?
Our tariff – the amount we charge for the supply of clean water is reviewed each year. From 1 April 2024, there's an increase, but we've worked hard to keep this change as small as possible.
Are you struggling to pay your bill? We're here to help.
If you've had a sudden life change and need some time to get back on your feet, we may be able to arrange a payment break.
You can spread the cost of your bill with a flexible payment plan.
If you’re receiving benefits, such as Universal Credit or Job Seeker’s Allowance, you may be eligible for a reduced bill.
Contact us to find out how we can help
Rateable Value
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Non-metered charges are based on Rateable Values.
Rateable Values are set by the Valuation Office of the Inland Revenue and are loosely based on what the average rental value of your property would be, so the higher the rateable value the more likely it is that you will be charged.
More information about Rateable Value can be found on our regulator OFWAT’s website.
Assessed Charges
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If we've tried to fit a meter at your property but couldn't, you may be billed based on assessed charges. This means you receive one bill a year, but we calculate these charges based on the number of occupiers in the property.
If you're on assessed charges and need to update your details, please contact us.
How we invest your money
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In 2024/25, we’re set to invest £165 million to keep your taps flowing with high-quality drinking water you can rely on and deliver on our commitments to you. This includes continuing to drive down leakage to record lows, replacing our pipes and pumps to make your water more reliable, using innovative technology to help us detect problems faster and delivering more sustainable ways to move your water from source to tap.