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Live Service Alerts (5)

Interruption to your water supply - Barnet - EN4

Interruption to your water supply - Frinton On Sea - CO13

Interruption to your water supply - Felstead/Dunmow - CM6

Interruption to your water supply - Romford - RM4

Interruption to your water supply - St Albans - AL3

Historically, it was quite common for properties to be on a joint/shared supply pipe where one pipe from the main serves multiple properties.

Separating a supply involves the existing supply pipe being disconnected, and a new supply laid with a new connection to the mains. Please note, if you separate your supply, unless everyone on the shared supply also gets new supplies, the original shared supply will still be in use and your neighbours will still require rights to the pipework even if it runs under your property.

You might need to separate the water supply when:

  • You’re experiencing lack of water pressure or flow which could be due to leakage
  • You're renovating an old property, building or adding something new
  • Existing pipes need an upgrade, especially if they're made of copper, lead, or galvanised metal
  • You're dividing a single property into multiple properties
  • Your current set up has been deemed unsuitable for metering and you want to be billed based on usage
  • Your property currently shares a water supply with others, and you'd like your very own

 

Joint Supply Leakage Responsibility

Joint supplies can be complicated as they can serve multiple properties. The diagram below should help you understand your responsibilities should you experience a leak. Find out more about leakage.

Responsibility by Leak Location

 

Getting your own supply

If you’ve decided you want a separate supply take a look at the diagram below to understand where you will need to disconnect your supply. If all joint supplies are applying for separate supplies, then Affinity Water will disconnect at “All” on the water main. Please note that if you are in a similar scenario as property number 5 you will need to ask your neighbours’ permission to disconnect on their land.

 

Estimate my costs

If you are interested in finding out how much it could cost, check out our online New Connection Budget Estimator that will provide an instant and approximate cost for a new connection.

 

Submitting an Application

The easiest way to apply is using our video application form on your mobile device. No apps necessary, just click on the button and follow the instructions. Once completed, one of our team will review your video and provide you with a free of charge estimate.

If you would like to proceed then we’ll complete the formal application for you and continue to guide you through the process. (Application fees apply)

Video application

 

Alternatively, you can submit your formal application through our My Developments Portal (Application fees apply). Please see below for step-by-step guide.

if you and all your neighbours on the joint supply wish to apply together then please give us a call to discuss on 0345 357 2428.

 

Your Easy Guide to Getting Your Water Connection

Get the lowdown on your water connection with our easy-to-follow guide. Check out our '5 Steps to Connection' document for a quick and breezy walkthrough!

Step 1: Application

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  1. Submit your application for a new connection.
  2. Select "Modification or conversion of existing property" and "Separation of a joint supply"
  3. We will confirm we have everything needed to answer your enquiry within 5 calendar days of receiving your application.
  4. For further information, please click here

Please note: If the new connection is for Non-Household premises, a Retailer must be selected by the Developer. View a list of current Retailers.

Step 2: Design, survey and cost advice

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  1. Using the information provided within your application, we will:
    1. Review and identify the size, material and location of your new or replacement service connection
    2. Provide you with survey drawings confirming the size, material, cost and location of your new or replacement service connection. This may include barrier pipe.
  2. We will send you a cost advice within 28 Calendar Days after receiving the full and complete information. The cost advice issued will be a convertible quote meaning that we will also show costs which would be incurred should you choose to appoint an accredited self-lay provider to complete the works on our behalf
  3. For further information, please click here.

    Please note: that if you are coming off a joint supply and any of your neighbours remain on existing supply AW will not be responsible for disconnections. This will need to be arranged privately with your neighbours.

Step 3: Payment

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  1. Once you have confirmed that you wish to proceed and have accepted the appropriate option as per your cost advice, you will be asked to make payment for the option you have selected. Please visit the ‘my payments’ section of our online customer portal
  2. For further information, please click here

Step 4: Laying your pipework

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  1. When you are ready for your connection please visit the “request for work” section of our online customer portal.
  2. As part of this process you will need to send us photographs of your installation. Details of our requirements can be found here.
  3. For further information, please click here

Please Note: Services greater than 50mm in outer diameter require disinfection before they can be connected. Please see our “Disinfection of Services” leaflet for more information.

Step 5: Completing the connection

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  1. Our site agents may visit the area before their installation team arrives (you do not have to be present).
  2. On the scheduled day our installation team will arrive to start the work. Please confirm you're ready for connection.
  3. Our team will complete relevant disconnections, install our new pipework and connect to yours. They will install the new meters and are required to prove the supply and confirm the postal address. When everything is installed the team will leave site.

    Please note: AW will only carry out the disconnection if everyone is being removed from the joint supply.

  4. If any reinstatement is required this will be completed no more than 3 working days after the installation work
  5. For further information, please click here

Please Note: For Non-Household connections the Wholesaler shall notify the Market Operator within 5 Business Days of the connection having been made, in accordance with the Market Terms. You will be billed for the water used by your Retailer. Any changes to the ownership or responsibility for payment of water charges should be directed to your chosen Retailer. You are also able to switch your provider of Retail services.

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