If you're a non-metered customer, you'll receive one bill a year for a fixed amount, regardless of the number of people living in your home. This is usually calculated using Rateable Value.
If we couldn’t install a meter at your home, then you'll be billed using Assessed Charges, which is based on the number of people living in your home.
Getting a meter puts you in control of your bill by making sure you only pay for the water you use – it also helps to spot leaks too. Find out more and apply today!
We’ve created a guide to help you understand all the different bits of information on your new bill. Simply hover over the bill and a pop up will appear, which tells you everything you need to know.
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Chat to us via WhatsApp
Click the button below to chat to us or add our number 07745 659300 to your phone (WhatsApp text messaging only).
We're available to chat between 8am-6pm Monday to Friday.
Having your customer number ready helps us get your enquiry sorted quickly. You can find it on your bill or by logging into My Account.