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If you're a non-metered customer, you'll receive one bill a year for a fixed amount, regardless of the number of people living in your home. This is usually calculated using Rateable Value.
If we couldn’t install a meter at your home, then you'll be billed using Assessed Charges, which is based on the number of people living in your home.
Getting a meter puts you in control of your bill by making sure you only pay for the water you use – it also helps to spot leaks too. Find out more and apply today!
We’ve created a guide to help you understand all the different bits of information on your new bill. Simply hover over the bill and a pop up will appear, which tells you everything you need to know.
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