If you have a meter, we normally read your meter twice a year and send your bill shortly after.
Using less water can help you save money on your bills. We have lots of water-saving tips to help and you can get free water saving devices.Take the short quiz to claim yours.
We’ve created a guide to help you understand all the different bits of information on your new bill. Simply hover over the bill and a pop up will appear, which tells you everything you need to know.
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Chat to us via WhatsApp
Click the button below to chat to us or add our number 07745 659300 to your phone (WhatsApp text messaging only).
We're available to chat between 8am-6pm Monday to Friday.
Having your customer number ready helps us get your enquiry sorted quickly. You can find it on your bill or by logging into My Account.