Helping you monitor and save water
Our region could face water shortages in the coming years unless we all take action. That’s why we’re introducing Smart meters—to help you track and reduce water use, saving water, money, and the environment.
What are Smart meters?
Smart meters are a modern and easy way to monitor your water use. They automatically measure and record your usage several times a day, providing accurate insights at your fingertips.
Once connected with a Smart meter, you can:
- Track your daily water use – understand how much water you’re using and take control.
- Detect leaks early – save money and help prevent water waste by catching leaks sooner.
- Monitor your water consumption - in real-time through My Account.
If you live in an area where Smart meters are being installed, you’ll receive one automatically as part of the rollout. Existing meters will remain in use until it’s time for replacement.
Why we’re fitting Smart meters
We’re installing Smart meters to help customers better manage their water use and create a more sustainable future. Using advanced technology, these meters improve water efficiency and give you more control.
By 2040, our region will need to support an extra 800,000 people living in 380,000 new homes, significantly increasing water demand. Installing Smart meters now will help reduce water usage and prepare for the future.
How you can get involved
Make the most of your Smart meter by registering for or logging in to My Account. Exciting updates are coming soon to help you track your water usage and make informed choices to save water and lower your bills.
Your Smart meter questions answered
Are Smart meters safe for health?
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Yes, they’re safe. The Smart meters we’re installing comply with UK and EU safety regulations and will only emit a very low amount of radio waves, much less than a mobile phone.
How can a Smart meter help reduce water consumption?
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Smart meters share near real-time data so you can measure and track how much water you’re using, and when . It puts you in control of managing your water usage by helping you understand your habits and pinpoint where water is being wasted or if there could be a leak.
What’s the difference between a meter and a Smart meter?
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Meters are devices used that measure the amount of water used by homes or businesses. They come in two main types: Advanced Metering Infrastructure (AMI) meters and Automatic Meter Reading (AMR) meters.
What is a meter? - An AMR meter is a meter that automatically collects and transmits the water used to us at regular intervals when a vehicle drives by to register the data.
What is a smart meter? - A (Smart) AMI meter is a meter that communicates to us directly. AMI meters provide real-time data up to 30 times a day on water usage, allowing customers to monitor their consumption patterns
Privacy notice
Your privacy is important to us, and we take care to protect your data. Read this notice to see how we safely use your personal details when we install a smart meter.
Manage your account online
In My Account you can view your balance, manage your payments, update your details, and more!
Log in or Register