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Live Service Alerts (3)

Interruption to water supply - Feltham - TW13

Interruption to your supply - Buntingford - SG9

Weather alert - Blocked drains/Gullies

You are here : At Home > Save Our Streams > Book your FREE leak visit

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Postcode areas offering in‑person home visits:

  • AL1-10
  • CB10-11
  • CM5-6
  • CM15-24
  • CO4
  • CO7
  • CO11-16
  • CT3-4
  • CT14-21
  • EN2-6
  • GU22-23
  • HA0-9
  • HP1-2
  • KT11-16
  • KT24
  • LU1-LU6
  • N2-N3
  • N10-N12
  • N14
  • N20
  • NW4
  • NW7
  • NW9-11
  • RM4
  • SG1-SG3
  • SG7-SG8
  • SG11-SG13
  • SL0
  • SL3
  • TN25
  • TN28-29
  • TW14-15
  • TW17-20
  • UB1-11
  • WD5-7
  • WD17-19
  • WD23-25

Got a leak?

Small problems can quickly become costly, and there's nothing more frustrating than a leak in your home. Whether it’s a dripping tap, a leaking pipe, or a damp patch on your ceiling, leaks can cause serious damage if left unchecked.

But, with our FREE My Water Footprint Leak Visit, we’re on hand to help fix small leaks in your home.

Simply upload a video with all the information about your leak, and our expert plumbers will assess it and tell you if we can fix it as part of our leak repair service.

How it works

1. Use your smartphone or tablet with camera/video functionality.

2. Give us some information about you and the leak.

3. Take a clear video of the leak from different angles if possible, and upload the video.

4. Our expert plumbers will assess the video to make sure it's eligible for a free repair.

5. We’ll contact you to schedule the free repair or support you with next steps if it’s not eligible.

(View our terms and conditions)

Get started

We can fix:

  • Clean water leaks (not from a waste pipe)
  • Water that is constantly running in the toilet pan or overflow(Toilets with electronically controlled components are not covered)
  • Leaky taps - The leak should be coming from the tap spout and dripping at least every five seconds
  • Water fittings (isolation valve, compression fittings, flexible pipe)

We can't fix:

  • Boxed-in toilets or sinks
  • Filter taps
  • Storage tanks
  • Issues due to incorrect installation of product
  • Minor internal leak repairs
  • Any issues due to product failure and/or incorrect installation of the products shall be the Supplier’s responsibility

Book your FREE leak visit

Don’t wait until a small leak becomes a big problem. Take the first step to repairing your leak.

Get started by uploading a video in just a few minutes. We'll need to confirm if you’re the Affinity Water account holder, so please have your customer number handy.

(View our terms and conditions)

Get started

Other things you may need if you have a leak

Got a bigger leak?

If you have a leak that isn't covered under our FREE leak visits, we have a list of approved plumbers who can help you.

Find an approved plumber

Prevent leaks in your home

We've teamed up with property expert Sarah Beeny to help our customers take on leaks in their homes to save water and money. We’ve got lots of info and videos to help you notice leaks faster

Explore our tips

Who's responsible for leaks?

Understanding who is responsible for a leak can be confusing, but we have lots of information to make the process easier for you.

Get more info
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