How to report your leak for a FREE repair
1. Click on the button below and tell us about the leak.
2. Record a video of the leak, from different angles if you can.
3. Share your contact details, and we’ll check the video and get back to you.
4. If it’s eligible, we’ll arrange to repair it for free. If not, we’ll guide you on the next steps.
If you have any questions,
email us at affinity.water@groundwork.org.uk
(we’ll reply within five working days).
Or call 0808 175 0440 (Mon-Fri, 9 am – 5 pm).
Please note we will be closed from 1pm on 24/12/2024 until 02/01/2025
(View our terms and conditions)
Using a desktop? Open your mobile camera to scan the QR code below and book your FREE leak visit.