At Affinity Water, we understand that life can sometimes throw unexpected challenges your way. Whether you're finding it hard to keep up with bills or need additional support due to specific circumstances, we’re here to help. With our Help to Pay schemes and Priority Services Register, you can get the assistance you need when you need it most. Here’s everything you need to know about these services and how they can make a difference for you or your loved ones.
Help to Pay: Tailored Support for Managing Your Water Bill
Water is essential, and we believe no one should struggle to afford it. That’s why we offer a range of schemes designed to ease the financial pressure and help you stay on top of your water bills.
- WaterSure Scheme
Are you on a meter and receive specific benefits? The WaterSure scheme could cap your bill, ensuring you pay no more than the average charge — even if you use more water due to medical needs or having a large household.
- LIFT (Low-Income Fixed Tariff)
For those on a tight budget, our LIFT scheme can help. It offers a reduced fixed tariff based on your household income or if you're claiming certain benefits. It’s a simple way to make your bill more manageable without any surprise charges.
- Payment Plans
We understand that paying in one go isn’t always possible. That’s why we provide flexible payment plans tailored to your circumstances. Spread the cost of your bill over weekly, fortnightly, or monthly instalments to ease the strain.
- Help with Wastewater Charges
Struggling with your wastewater charges? You’re not alone, and help is at hand. If you’re eligible for Affinity Water’s financial support schemes, such as LIFT or WaterSure, you might also qualify for assistance with your wastewater bills.
Affinity Water works closely with wastewater companies to provide tailored support, including discounts or flexible payment plans, to make managing these costs easier for you.
- WaterSure Plus
If you're struggling with bills but not eligible for the schemes above, we might still be able to help through our WaterSure Plus scheme, which adjusts your charges based on your situation.
How to Apply: Visit our Help to Pay page to check your eligibility and apply for the scheme that’s right for you.
The Priority Services Register: Support Beyond Billing
Sometimes, it’s not just about the bills — it’s about the little extra help that makes life easier. Our Priority Services Register (PSR) is designed for customers who may need additional support due to health conditions, disabilities, age, or other specific needs.
- Alternative Communication Formats
Do you need bills or updates in Braille, large print, or audio? We’ve got you covered. Our PSR ensures you receive information in a format that works for you.
- Advance Notifications for Planned Work
If we’re planning work in your area, we’ll notify you in advance so you can prepare for any disruptions to your water supply.
- Support During Emergencies
In case of an unplanned outage, we’ll prioritise getting support to those on the PSR. This could include delivering bottled water to your home if needed.
- Peace of Mind for Family and Carers
You can nominate a trusted person to receive updates and manage your account on your behalf, giving you and your loved ones extra peace of mind.
How to Register: Signing up for the PSR is quick and easy. Visit our Priority Services page to learn more and get started.
Why Choose Affinity Water’s Support Services?
- Personalised Assistance: Every customer’s situation is different, and we tailor our services to meet your specific needs.
- No Judgment, Just Support: We’re here to help, not to judge. Our team will work with you to find the best solution.
- Quick and Simple Processes: Applying for support is straightforward, with guidance available every step of the way.
How to Get Started
Taking the first step toward getting support is simple:
Let’s Tackle This Together
You’re not alone — Affinity Water is here to support you through life’s challenges. Whether it’s easing the burden of your bills or providing additional care through our Priority Services Register, we’re committed to helping our customers thrive.
Don’t wait — explore our support services today and take control of your water bills and wellbeing. Together, we can make things a little easier.