There's a few details you'll need to tell us about your move
Step 1: checklist
- Your customer number and postcode OR your My Account login details: Your can find your customer number at the top of your bill.
- Your new address and postcode
- The date you're moving out of your current home
- The date you're moving into your new home: You can tell us up to 30 days before.
- Who's moving into your current home (if known)
- Contact details: Your mobile number and email address, so we can set you up and contact you about your account.
- Your bank details: If you want to set up a Direct Debit.
- A meter read (if you have one): If your new home has a meter and you've already moved in, you can give us a read, otherwise we'll estimate the reading for you. Here's a step-by-step guide on how to read your meter
Step 2: What's the postcode of your new home?
Not sure if your new home is in our area? Visit WaterUK and enter your new postcode to find out.