My Water - How to guides - Affinity Water

Your one-stop shop for tackling common water supply issues at home!

Thousands of customers contact us everyday for advice on a variety of issues within their home. We've created a series of quick and easy videos to help you tackle problems at home such as leaks, low pressure and much more!

Lag your pipes

Duration - 00:47

Summary : Winter can be very harsh, and it often takes it toll on your pipe work. Here we show you how to lag your pipes at home to try and prevent them freezing over the colder months.

Wrap up warm in winter

Managing high consumption

Duration - 01:01

Summary : Has your bill significantly increased? Leaks within your home could be one of the reasons why. Property expert Sarah Beeny and plumber Ian Briggs are here to show you how you can find home leaks.

Dealing with frozen pipes

Duration - 00:39

Summary : When the chill of winter sets in, the last thing you want to deal with is the frustration of a frozen pipe. It's a common issue that can lead to pipes bursting and costly damage. Our handy guide is here to help you tackle this freezing problem head-on.

Finding your outside stop tap

Duration - 00:47

Summary : It's really important to know where your stop taps are. Here Rob gives you tips on how to locate your outside stop tap and what to do in an emergency.

Problems with water pressure
Who is responsible for water pipes in my home?

Finding your inside stop tap

Duration - 00:37

Summary: It's really important to know where your stop taps are. Here's some advice on how to locate your inside stop tap and how to keep it in good working order.

Who is responsible for water pipes in my home?
Information about a SureStop switch

Reading your water meter

Duration - 00:44

Summary : It's really easy to take a meter reading. Watch as Rob shows you what to do and the various ways to submit a reading to us.

Submit a meter reading online

Preventing future problems

Duration - 00:57

Summary : Sarah Beeny and expert plumber Ian show you how you can check for home leaks to help save water, money and prevent future problems.

Industry approved plumbers

Saving water in the home

Duration - 00:29

Summary : Want to know an easy and quick way to save money on your water and energy bills? TanyaHomeInspo shows you how to become more water efficient inside your home with her water saving tips!

Did you know, you could also get FREE Water-saving devices for your home and save even more water!

Water saving in the garden

Duration - 01:00

Summary : Save water, energy and money with Joes Garden as he shows you how to become more water efficient in the garden.

Saving water in the garden

How to spot a scammer at your door

Duration - 00:31

Summary : Unfortunately bogus/scam callers (people pretending to work for us) are sometimes a problem in our area. We want you to feel as safe as possible in your home, so we're here to give you tips on what to do if someone knocks at your door, and how to check if they're genuine.

Join our safeguard scheme (register for a password)

Discoloured or aerated water?

Duration - 01:49

Summary : Do you have discoloured or aerated water? There is no need to be alarmed, watch our video and let our resident expert Rob explain the causes of this and possible solutions.

More about the quality of your drinking water

Tastes and odours from your water supply?

Duration - 02:57

Summary : On rare occasions you may notice a different taste or odour from your water supply. Here, Rob explains the causes of this and possible solutions.

More about the quality of your drinking water

Water-saving tips & devices

Save Water

Watch our how to video guides

Your one-stop shop for tackling common water supply issues at home!