I've not used a WIAPS approved plumber and they do not have permission to dig on the public highway and cannot connect to the boundary stop tap.
Re-lay the pipework within regulations stated at the top of this page.
Use a lead lock fitting to connect to the existing lead supply. This will be a temporary measure until we come and do the works.
Leave enough pipework to reach the boundary stop tap + 1 meter extra, so that we can make sure there's enough pipework to connect to the stop tap.
If you’ve already backfilled the excavation
We’ll require photos including the following:
- The depth of the pipework at the boundary and midway (min depth 750mm - max depth 1350mm) – the picture must clearly show the depth with a tape measure or measuring stick.
- The pipework rising into the property or the pipework within the excavation at the point of entry to the property. This should also be insulated and ducted to protect the pipework.
- The pipe within the excavation at the boundary of the property
- Photo of the new pipe connected to the internal stop tap.
- Photo of the old pipe taped or capped end
Fill out our form below, or send these photos to: network.regs@affinitywater.co.uk and include the following:
- Name
- Address
- Email address
- Contact number
- Attached photos meeting the above criteria
What happens next?
Our regulation team will review the images to make sure they meet regulations. If we’re happy with the information, our contact centre will contact you to book an appointment with a technician to attend and raise follow on works.