Water pressure questionnaire

Do you have no water or low pressure at your cold kitchen tap?

Please check for any alerts or planned work in your area.
Also, check with your neighbours to see if they’re affected.
If there’re no alerts in your area and your neighbours are also affected, please call us so that we can arrange a visit straight away.

Is your problem persistent, rather than a one off?

Please answer the following questions to help us to investigate and resolve your issue without delay. The questions are detailed but will help identify if the problem is something we can do something about.

Please note: we can't help with pressure problems caused by internal pipework and our investigations will be severely limited if you don't have a working internal stop tap.

Fields marked with * are mandatory.

Pressure issue

Is the pressure OK at your cold kitchen tap? *

Have you recently changed your plumbing system or recently renewed your supply pipe? *

Is your internal stop tap faulty? *

Please note: If you don’t know where your stop tap is or if it’s working, we may not be able to help.

You may need to check if you have more than one stop tap. Sometimes additional stop taps are concealed behind units/cupboards.

Checking your stop tap

Check that your stop tap is working properly and will open fully.
Gently open and close the tap several times until the number of turns from open to closed is constant.
Do not leave the tap fully open. Turn it back a quarter turn to stop it seizing up.
Unable to turn the stop tap? Call a plumber to replace it before continuing with this test. Unfortunately we can't help with repairing or replacing the internal stop tap, and it should be working properly before we can investigate.

Have you recently had any internal plumbing work carried out? *

If Yes, what did the work consist of?

Did you notice the difference in pressure and flow ONLY in the hot tap in the kitchen, your electric or power shower, your boiler or other hot taps in your property
i.e. pressure at your cold kitchen tap is OK?

What to do

If you’ve answered YES to any of the above questions, it’s likely that the issue may be to do with the internal plumbing.

Contact an approved plumber to help.

If you’ve answered NO to ALL of the questions above, then our technician will need to attend to investigate the issue further.

We’ll need to make an appointment, as the technician will need access to your property. Please complete the details below and we’ll contact you.

Are you aware of any work we may be doing or have done close to your property?

If Yes, please can you advise where and when?

Are your neighbours also affected?

When did you first notice the problem? and explain any patterns in the pressure changes, e.g., started 2 weeks ago, worse in the morning.

Please use this area to tell us about anything else e.g. details of neighbours who may also be affected.

Your details

Your name *

Customer number (if known)
(e.g. 1234567-8)

Address *

Postcode *

Contact number *

Email address *

Our appointment times are between 8am-1pm and 1pm-4pm Monday to Friday. Once we have received your completed form our Customer Service team will contact you to arrange a convenient appointment.

Data protection: The information you provide may be used by Affinity Water to provide you with water services, give you information about your water supply and manage your account; including the collection and recovery of charges. We also collect charges on behalf of Thames Water and Anglian Water who provide sewerage services in our supply area. Read our full privacy policy.

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