20 results found for affinity customer service number.
One of our helpful team members will be available to help you with your request. If you need a translator, just let our customer service team know. Call 0345 357 2401, we’re open Mon-Fri 8am-8pm, Sat 8am-2pm Our busiest period is Monday mornings (so you might want to avoid this time).
You'll need your customer number which can be found at the top of your bill. Alternatively you can call us on 0345 357 2401 and we’ll be happy to help you set this up. If you know the member of staff you want to speak to, call our Switchboard on + 44 (0) 1707 268 111.
If you know the member of staff you want to speak to, call our Switchboard on +44 (0)1707 268 111. Data protection: The information you provide may be used by Affinity Water to provide you with water services, give you information about your water supply and manage your account; including the collection and recovery of charges.
If you would like any of the information in large print, braille or audio. Please call us on 0345 357 2406 or complete our priority services form. Customer Information
For help with your bill or account call us on 0345 357 2401. Mon-Fri, 8am-8pm. Sat 10am-2pm. For help with your water supply call us on 0345 357 2407. 7 days a week, 24 hours a day. If you’d rather tell us in writing, you can either email us or send a letter by post. Email us at: CustomerRelations@affinitywater.co.uk.
We want you to enjoy the highest possible level of customer service from us at all times. However, we realise that sometimes we may fall short of your expectations and we will aim to put it right. If you have a complaint, please call us on 0345 357 2428.
Online - Apply for priority services with My Account; Send us a form - Download the Priority Services form PDF and post it to: Advanced Care Team, Affinity Water, Tamblin Way, Hatfield, Herts AL10 9EZ. Call - If you'd rather speak to us call 0345 357 2406
Got problems with the quality of your water? Every day, thousands of customers contact us for advice on issues in their homes. Watch our quick, easy videos to help you tackle problems at home such as leaks, low pressure, and much more! Who's your wastewater provider?
Our Frequently Asked Questions have been designed to provide you with quick and easy answers to the most common questions we get. Whether you're curious about our services, need help with your account, or just want to know more about what we do, you'll find all the information you need right here.
If you would like to contact us about your drinking water quality, please use the form below. Our team will respond during working hours. For any emergencies, please check our latest incidents or call us. Alternatively, view information about Water Quality in your area.
Please call us in the first instance to discuss your complaint or if preferred, you can send us your complaint in writing (via letter or email CustomerRelations@affinitywater.co.uk) which will be investigated independently by our Customer Relations Team.
customer we will in most cases: • Call the customer three times across different days and times (across 5 working days), leaving a voicemail on the first attempt, if available. • Email the customer to contact us to schedule a visit/appointment (if email details have been provided).
If you're having trouble paying your water bill, please don’t worry, we’re here to help. Read how we helped customers who had problems paying, and if you can relate to their story, please get in touch.
All you'll need to do is fill out your details, including your customer number which you can find at the top of your bill. Instantly view your bills or download a statement, manage your payments, pay your water bill easily and keep track of your usage to help you save water and money. Updating your details is easy, you can:
If you answer YES to ALL of the above statements and feel that this is right for you, then please contact us on 0800 697 982. If you're struggling to pay your water bill, there's multiple organisations that we work with that can offer debt advice and support: We know it’s not easy making that first contact.
You can register today with your customer reference number. You’ll find it at the top of your bill.
Call us: You can speak directly to a member of our team by calling 0345 359 5929. Our phone lines are open Monday - Friday 8am - 8pm or Saturdays 8am -2pm. Their name and address. Their Affinity Water customer number (you can find this by looking on a recent bill). The date they passed away.
Contact us on 01707 277110 or via email at news@affinitywater.co.uk. 8am – 5pm, Monday to Friday. Emergencies: We aim to respond as soon as possible. With Affinity Water's My Account, taking care of your water bills is quick and easy.
water to our customers, but we do not collect or treat wastewater or sewage. We own and manage the water assets and network in an area of approximately 4,500km 2 across three supply regions in the South East of England.
One of our key performance commitments is associated with the number of customer contacts we receive in relation to the appearance of water, including discolouration. The contact rate for the year to the end of September 2021 is 0.81/1000 customers.