Live Service Alerts (3)
Interruption to your water supply - Barnet - EN4
Interruption to your water supply - Romford - RM4
Interruption to your water supply - St Albans - AL3
We’re very sorry to hear of your loss. We know it can be a difficult time, so we want to keep it as simple as possible.
Please complete the form to tell us about the death of someone named on the bill, and we'll do the rest.
Alternatively, you can call our dedicated Bereavement Line on 0345 359 5929. We're available Monday to Friday from 8am to 8pm, Saturday from 8am to 2pm.
To make the process as quick and easy as possible, please ensure you have the following information readily available:
For more information and advice, view our Bereavement Policy.
Fields marked with * are mandatory.
Please give your name and telephone number or, if appropriate, the name and telephone number of the person we should talk to if we have any queries.
We need to know what is happening at the property regarding future water use. If the property is not occupied but you still require water, for decorating or cleaning for example, you will need to tell us who is going to be responsible for paying any future bills.
Please use the space at the bottom of the page to explain further.
Is the person named above living at the property?
Where properties were occupied jointly but only one name was on the bill, please enter the date of death.
We understand the property may be for sale, have reverted to the landlord, be awaiting probate or redevelopment etc. Please try to give us all the relevant information.
Please use this space to tell us more about the account, the property or anything else we need to know to make the necessary changes. You can also use this space if you have any questions about the account concerned or water supply.
Please don't enter any bank details or any sensitive data.
This form will go to a dedicated team who will take the necessary action. If you need assistance or to tell us about something different, please Contact us (opens in a new tab/window).
Data protection: The information you provide may be used by Affinity Water to provide you with water services, give you information about your water supply and manage your account; including the collection and recovery of charges. We also collect charges on behalf of Thames Water and Anglian Water who provide sewerage services in our supply area. Read our full privacy policy.