We know that keeping up with household bills can be challenging, especially with rising costs. At Affinity Water, we believe that access to clean, safe water should never be a financial burden. That’s why we offer LIFT (Low Income Fixed Tariff) - our Social Tariff designed to help low-income households by significantly reducing their water bills.
How does the LIFT Tariff work?
The LIFT tariff provides eligible customers with discounts of up to 60% on their bills, making water more affordable for those who need support. If you qualify, your bill will either be capped at a fixed rate or discounted, depending on your circumstances.
Who can apply?
You may be eligible if you meet one of the following criteria:
💧 Your total household income is less than £18,725 (excluding benefits)
💧 You receive Income-related Employment and Support Allowance, Income Support, Job Seeker’s Allowance, Housing Benefit, Universal Credit, or Pension Credit
What help is provided?
If you qualify for the Social Tariff, your annual clean water bill will be capped at £119.50.
If you also receive council tax reduction/support, you could receive an even bigger discount - fixing your bill at just £79.70 per year.
For those eligible for LIFT, discounts of up to 60% are available to provide further relief on your bill.
Why should you apply?
We understand that asking for help isn’t always easy, but thousands of customers benefit from these support schemes every year. A reduced water bill can ease financial pressure and allow you to focus on what matters most.
How to apply
Applying is simple:
✅ Check your eligibility on our website
✅ Fill out a short application form
✅ If approved, enjoy a reduced water bill
👉 Apply online today.
We’re here to help
If you're finding it difficult to keep up with payments, we’re here for you. Our friendly team can guide you through the process and explore other ways we can support you.
💡 Don’t wait - see if you’re eligible and apply today!