Ways to pay

Split your payments across the year by setting up a Direct Debit – it’s the simplest way to pay your bill. We’ll collect your regular payments and you won’t need to lift a finger. 

All Direct Debits are covered by a payment industry guarantee, giving you protection. For more information visit the Direct Debit website.

You can set one up by clicking on 'Set up Direct Debit' in My Account in the 'My Bill' section. 

Need to update your direct debit? Simply log in to My Account, where you can change your payment date and update your bank details quickly and easily.

You can pay using our 24-hour automated payment line on 0345 357 2400 using a debit or credit card - available 7 days a week. You'll need your customer number handy (which you'll find at the top of your bill or in your My Account).

We've now upgraded our payment system, so if you normally use stored card details to make your payments, you'll need to re-enter and save your card details.

If you'd like to pay us directly from your bank, here are our bank details to make your payment.

Business name: Affinity Water
Account number: 80542903
Sort code: 20-05-03
Reference: Please quote your 8 digit customer number without the hyphen. If your customer number has a ‘&’ digit at the end, please replace this with an ‘X’.

You must make sure your customer number is quoted in the reference for the payment to go to your account.

When paying us from abroad, you may need the following information too:
IBAN: GB19 BARC 20050380542903
SWIFT/BIC: BARCGB22

You can spread the cost of your bill throughout the year, either by Direct Debit, a continuous card payment, or a payment plan with a Pay Point card or payment giro slips.

You can pay by cheque at any branch of Barclays Bank (or your own bank). Or post your cheque and payment slip to Affinity Water, Tamblin Way, Hatfield, Hertfordshire AL10 9EZ.

Please make cheques payable to Affinity Water Ltd (and write your customer number on the back).

Please don't send cash or post-dated cheques and remember that the post can be slower and costs you a stamp. Please allow five days for a payment to reach us. All our other ways to pay are fast and free!