Saturday 1st March 2025

Low pressure in New Romney

We’re really sorry you are experiencing low pressure. We've been flushing the mains in your area and have been advised that all valves have to remain shut for water quality reasons until all the flushing has been completed, more flushing will take place next week. After this, the valves will be opened back up. All customers should have received a letter informing of these works, the reason for the pressure drop was due to the weekend morning demand. You may experience another drop during the weekend evening demand. We apologise for any inconvenience caused.

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We updated this message at 11:40 on Saturday 1st March 2025 and we'll update it again on Sunday 2nd March 2025

What's happened so far?

(11:35) We have been advised that all valves have to remain shut for water quality reasons until all the flushing has been completed, more flushing will take place next week. After this the valves will be opened back up. All customers should have received a letter informing of these works, the reason for the pressure drop was due to the weekend morning demand. You may experience another drop during the weekend evening demand. We apologise for any inconvenience caused.

(10:55) We've received low water calls from your area, our network control desk have investigated this and have found that flushing has been taking place for the last week in your area, valves had to be shut in order for this to be completed. We are just awaiting further instructions on whether the valves will be re-opened or if further flushing is required.