Prevent your pipes bursting now!
From 24 January
You may remember in December there was disruption on our network. Pipes that had frozen during the cold weather suddenly thawed, causing bursts within water networks and, at times, within customers' homes as well. This is because changes in temperature cause the ground to move and pipes will also expand and contract. Weak sections of the pipes are then put under more pressure, which causes them to fracture and burst.
This week, we're expecting a similar rapid thaw, as the temperatures are rising after a week of below freezing temperatures. This means your home is more likely to suffer a burst pipe, which can cause damage and is costly to fix.
With a few simple, low-cost changes, we can help you to get your home winter ready.?Check out our winter checklist and handy how-to videos to help you to insulate your pipes, thaw frozen pipes and find your stop tap in case of an emergency.
What we're doing
We're putting additional teams on standby and have full stocks of water main fixtures and fittings at the ready, so we can respond to bursts quickly when they happen. If you spot any leaks or bursts please let us know on 0345 357 2407. Our teams will be prioritising the leaks and it may take longer than normal for us to get to you.
Join our priority services register
If you or anyone you know are vulnerable and require extra help if there's a water supply incident, join our free Priority Services Register. It helps us to be aware of your needs and know how to support you better
Keep up to date
We want to make sure we can keep you updated about any incidents in your area. Please register for My Account, or log in to check your mobile number and email address are the best ones to reach you on.