Most properties have a water meter fitted, and if you have one, it's important that you know how to check it so you can see how much water you're using.
Watch our step-by-step video guide to reading your meter Meters are normally located on the public footpath or at the bottom of your front garden, near the boundary.
If you live in a flat or share a supply with your neighbours, your meter may be inside, probably located by your internal stop tap in the kitchen, downstairs loo, or utility room. If you're not sure how to find your internal stop tap, watch our handy how-to guide.
If your meter is outside, it will be underground, not fixed to your property. You’ll need a flat-headed screwdriver and a torch. You might also need a stop-tap key, which you can get from your local DIY store. All you need to do is flip the lid up, pull out the frost pad, and look down.
Taking and submitting your meter reading
Look at the meter. You’ll see some white numbers on black; these are cubic metres. These are the numbers you need to look at, as this is your meter reading. The red numbers are not needed; they're just for us. Make a note of the reading and the date you're taking it. Then send us the up-to-date reading. You can do this:
Online: You can log in or register for My Account.
Voicemail: Call 0345 357 2401 and select option 3 to leave a voicemail. You'll need to tell us your customer number.
Having issues reading your water meter?
If there's a problem with your meter or you're finding it difficult to read, please contact us, and we'll read the meter for you.