Ways to pay

Split your payments across the year by setting up a Direct Debit – it’s the simplest way to pay your bill. We’ll collect your regular payments and you won’t need to lift a finger. 

All Direct Debits are covered by a payment industry guarantee, giving you protection. For more information visit the Direct Debit website.

You can set one up by clicking on 'Set up Direct Debit' in My Account in the 'My Bill' section. 

You can pay with a debit or credit card online. We've made an update to our online payment website; it has a new look and feel but is still safe and secure. If you had any cards stored, you'll need to re-enter them and you'll need your customer number (which you'll find at the top of your bill or in your My Account).

You can also set up a payment plan online for a continuous card payment from a debit or credit card. Just tick the box at the bottom of the first screen.

You can pay using our 24-hour automated payment line on 0345 357 2400 using a debit or credit card - available 7 days a week. You'll need your customer number handy (which you'll find at the top of your bill or in your My Account).

We've now upgraded our payment system, so if you normally use stored card details to make your payments, you'll need to re-enter and save your card details.

If you'd like to pay us directly from your bank, here are our bank details to make your payment.

Business name: Affinity Water
Account number: 80542903
Sort code: 20-05-03
Reference: Please quote your 8 digit customer number without the hyphen. If your customer number has a ‘&’ digit at the end, please replace this with an ‘X’.

You must make sure your customer number is quoted in the reference for the payment to go to your account.

From abroad

When paying us from abroad, you may need the following information too
IBAN: GB19 BARC 20050380542903   
SWIFT/BIC: BARCGB22