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Unplanned Works (E)

Have you got a water supply problem?

If you have a water supply problem, view the latest alerts below.

If your area is not listed , please search our short and long term planned works to see if they might be affecting your supply.

Latest Alerts

There are currently no alerts in your area.

Planned Works (D1, D2 and D3)

We will send you a notification to your nominated email address when we add new long term or short term planned works. Details of upcoming works and current works are published below.

Long term works - D1

View current long term works

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Click on the location below to find out more information.

Project Name/ Location Postcodes Description Impact to water supply Start Date Finish Date
P023075 - Dunmow Reinforcement CM6 2JL Installing new pipelines No Jul-24 Feb-25
P021672 - Harefield to Oxhey Wood HA5 3 Renewing strategic pipelines No Jan-24 Sep-24
PO21766 - Ashley Green HP5 3 Renewing strategic pipelines No Oct-23 Aug-24
P022035 - Hamilton Road, Southall UB1 3BQ Installing new pipelines Yes Aug-24 Sept-24
P022995 - Penn Road HP15 Installing new pipelines No Jul-24 Sep-24

Short term works - D2

View current short term works

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Click on the location below to find out more information:

Location Description Last Updated
Wembley New mains connection 01/10/2024
Epping New mains connection 21/10/2024
Whetstone New mains connection 28/10/2024

 


Works in your area

We’re carrying out essential work and updating our water mains. These works are essential to reduce disruption from leaks and bursts, leave more water in our precious environment and it will help us to continue to provide a reliable supply of high-quality drinking water to you and your local community long into the future.

During our works we'll try always try to maintain access to your property. If your access is likely to be affected, or there could be a disruption to your water supply we'll contact you in advance.

The map below shows both emergency works and water leaks. Enter a road name, postcode or use your current location to find out further details of where we’re working:


Useful Advice

Alternative Supplies & Business Continuity

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Whilst we do everything, we can to maintain a consistent supply of water to all of our customers, there are occasions where we are unable to provide additional support. We expect businesses to reasonably protect themselves in the event of a loss of supply situation to help mitigate risk and prevent loss of business operations and issues that arise from this.

The statutory levels of compensation available from the GSS scheme may not be sufficient to cover the costs of any lost production should a business need to suspend/restart production. It is therefore important that customers understand the limitations of alternative supplies as set out above and in circumstances where business process rely intrinsically upon a constant supply of water, then it is imperative that customer’s business continuity plans take account of this requirement.

Non-household business customers may consider a range of options to ensure business continuity in a situation where supplies are lost. Business continuity solutions may suggest having the use of one or more of the following solutions in place to mitigate any interruptions to supply.

  • On site storage (capacity required to operate for a defined number of hours)
  • Provision of emergency tankered water supplies (private contractor)
  • Borehole supplies
  • Wastewater recycling/grey water recovery options

In summary it is important to understand the priority that wholesalers will apply to supplies in the first instance and that for some businesses the need to have a comprehensive business continuity plan may be justified in order to minimise the risk of lost production due to even a very short disruption to a mains supply.

Compensation Claims

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We may accept claims relating to the loss of business for loss or damage as a result of our works.

If you are engaging with a customer who would like to make a claim, please see our policy

Water seems to be blue

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To improve our communications to non-household customers during an incident please contact us directly to discuss the sharing of emergency details in line with the market guidance.

Further information can be found in the Emergency Contact Details Guidance on the MOSL website.

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