He suffers from anxiety and struggles to speak to people on the phone. He has ignored his bill for two years but wants to get back on track. He is worried about what might be said to him when he calls.
How we helped
Josh worried about calling, because he thought he would be judged. We reassured him that we understood his circumstances and have helped many customers in similar situations.
If you can relate to Josh’s story, please get in touch
We know it's not easy making that first contact. Our customer affordability team are understanding and will not judge. Tell us about your circumstances and we'll be in touch with how we can help.
If you prefer to speak to us call 0345 357 2412