Repair
Wherever possible our repair team will come on the scheduled day to fix the leak, but our priority is to make sure everyone has access to clean water, so we sometimes need to change plans to do emergency repairs.
If we need to put in place road closures, or temporary traffic controls, this can take a bit longer to organise.
We won’t turn anyone’s water off unless we really need to, and we’ll always let you know before we do.