Contact us

I need help understanding my bill

If you need help understanding your bill and how the charges are made up, Check out our explanation page for more details.

Understanding your bill

Online form

Please fill out our online form to ask a question or make an enquiry and our expert teams will get back to you.

Give us a call

One of our helpful team members will be available to help you with your request. Our phone lines are open: Mon-Fri 8am-8pm Sat 8am-2pm

Metered customers: 0345 357 2401

Unmetered customers: 0345 357 2403

If you need a translator, just let our customer service team know.

Chat with us via WhatsApp

We're available to chat between 8am-6pm Monday to Friday.

Paying my bill

We have many payment options to suit your needs:

Set up a Direct Debit

Pay online 

Set up a payment plan 

Get help with paying your bill

Online form

Please fill out our online form to ask a question or make an enquiry and our expert teams will get back to you.

Give us a call

One of our helpful team members will be available to help you with your request. Our phone lines are open: Mon-Fri 8am-8pm Sat 8am-2pm

Metered customers: 0345 357 2401

Unmetered customers: 0345 357 2403

If you need a translator, just let our customer service team know.

Chat with us via WhatsApp

We're available to chat between 8am-6pm Monday to Friday.

Moving home

You can let us know you're moving online. It'll only take 5 minutes!

Online form

Please fill out our online form to ask a question or make an enquiry and our expert teams will get back to you.

Give us a call

One of our helpful team members will be available to help you with your request. Our phone lines are open: Mon-Fri 8am-8pm Sat 8am-2pm 0345 357 2401

If you need a translator, just let our customer service team know.

Chat with us via WhatsApp

We're available to chat between 8am-6pm Monday to Friday.

Payment plans

We offer flexible payment plans to suit your needs:

Set up a Direct Debit in My Account

Set up a payment plan

Online form

Please fill out our online form to ask a question or make an enquiry and our expert teams will get back to you.

Give us a call

One of our helpful team members will be available to help you with your request. Our phone lines are open: Mon-Fri 8am-8pm Sat 8am-2pm

Metered customers: 0345 357 2401

Unmetered customers: 0345 357 2403

If you need a translator, just let our customer service team know.

Chat with us via WhatsApp

We're available to chat between 8am-6pm Monday to Friday.

Financial support

If you're having trouble paying, we're many ways we can help:

Apply for a reduced bill

Apply for a bill cap scheme

Debt support schemes

Get help with wastewater charges

Set up a payment plan

Online form

Please fill out our online form to ask a question or make an enquiry and our expert teams will get back to you.

Give us a call

One of our helpful team members will be available to help you with your request. Our phone lines are open: Mon-Fri 8am-8pm Sat 8am-2pm 0345 357 2401

If you need a translator, just let our customer service team know.

Chat with us via WhatsApp

We're available to chat between 8am-6pm Monday to Friday.

I have no water

Use our handy checklist to find out why you don’t have any water 

Give us a call

One of our helpful team members will be available to help you with your request. Our emergency phone line for no water is open 24/7 0345 357 2407

If you need a translator, just let our customer service team know.

Chat with us via WhatsApp

We're available to chat between 8am-6pm Monday to Friday.

I have low water pressure

For info on low pressure and what to do if you're experiencing issues

Give us a call

One of our helpful team members will be available to help you with your request. Our emergency phone line for no water is open 24/7 0345 357 2407

If you need a translator, just let our customer service team know.

Chat with us via WhatsApp

We're available to chat between 8am-6pm Monday to Friday.

I want to report a problem

I’ve got no water

I’ve got pressure issues

Report faulty water equipment

I've seen someone misusing a hydrant

My water tastes or smells different

Give us a call

One of our helpful team members will be available to help you with your request. Our phone lines are open: Mon-Fri 8am-8pm Sat 8am-2pm 0345 357 2401

If you need a translator, just let our customer service team know.

Chat with us via WhatsApp

We're available to chat between 8am-6pm Monday to Friday.

I want to report a leak

Give us a call

One of our helpful team members will be available to help you with your request. Our emergency phone line for leaks is open 24/7 0345 357 2407

If you need a translator, just let our customer service team know.

Chat with us via WhatsApp

We're available to chat between 8am-6pm Monday to Friday.

I want a water meter

You can apply for a water meter online

Online form

Please fill out our online form to ask a question or make an enquiry and our expert teams will get back to you.

Give us a call

One of our helpful team members will be available to help you with your request. Our phone lines are open: Mon-Fri 8am-8pm Sat 8am-2pm 0345 357 2401

If you need a translator, just let our customer service team know.

Chat with us via WhatsApp

We're available to chat between 8am-6pm Monday to Friday.

Something else

Online form

Please fill out our online form to ask a question or make an enquiry and our expert teams will get back to you.

Give us a call

One of our helpful team members will be available to help you with your request. Our phone lines are open: Mon-Fri 8am-8pm Sat 8am-2pm 0345 357 2401

If you need a translator, just let our customer service team know.

Chat with us via WhatsApp

We're available to chat between 8am-6pm Monday to Friday.