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Non-household customers

If you've got an operational problem, such as a burst main or if you've got no water, call our emergency helpline on:

0345 357 2407 (Open 24 hours, 7 days a week)

If you've got a problem with your bill or if you're worried about high consumption of water, you should contact your retailer


For wholesale enquiries only

If you're a retailer the Wholesale Operational Service Desk (WOSD) is our dedicated team who are your primary point of contact for all enquiries and services.

Call: 0345 350 3677

Email: wosd@affinitywater.co.uk

Opening hours: Mon-Thurs - 8.30am to 5pm Fri - 8.30am to 4.30pm

We're closed during weekends and bank holidays.


Got a wastewater enquiry? 

We only supply you with clean water, and your wastewater is processed by one of our wastewater companies


Can't find what you're looking for?

We have a range of Frequently Asked Questions that might help to give you the answer you need

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