Meter Data & Logging - Policies and Guidance
This section details the process required for both retailers and third parties who wish to log meters or request meters or request data sharing on their customer's behalf. The documents below set out our requirements for the installation of external loggers or similar devices for data retrieval and transmission on our meters and the terms and conditions upon which we will allow equipment to be installed. Please view our data logging good practice adoption document for a breakdown.
We allow applications directly from third parties, but these require a letter of authority (LOA) from the non-household customer to be submitted at the time of the application. If you're a third party and not currently registered on our systems we will have to take you through our onboarding process prior to proceeding with your application.
Please submit your application via email either by attaching a completed form or providing the relevant details within your email request to our Wholesale Operations Service Desk (WOSD) – wosd@affinitywater.co.uk. If you have any questions please contact us directly.
- We aim to respond to all data logging feasibility requests with 5BD's in line with the good practice guidance.
- If as part of your application we identify the requirement for a splitter we will advise you and confirm the costs involved. Depending on what's involved we'll either visit your customers to fit the splitter or arrange a site survey to check what's needed. When the splitter has been fitted, we'll let you know that the work has been completed.
- We aim to install a splitter within 22BD’s of the costs being accepted, in line with the good practice guidance.
- If a meter cannot be logged due to it’s age and it is >15 years old we will exchange this free of charge. Retailers must initiate the B7 process, third parties can email us directly.
- If a meter cannot be logged due to it’s age and it is <15 years old a charge is applicable. Retailers must initiate the B7 process, third parties can email us directly.
Access to Wholesaler Logger Data
Where we have installed a logger on a non-household meter to enable us to understand night use as part of our leakage calculation for a zone this information is available upon request. There is no obligation for us to maintain the provision of such data. Data can be provided in two ways and our charges applicable to this are outlined in our published Wholesale Tariff Document.
- a download of data by our technician
- an account to access the on-line data portal (data will be made available for one year)
We will need 10BD’s notice for either of the requests above. Further information is available within our terms and conditions.