Flexible payment plans

You may prefer to pay in instalments. You can do this by Direct Debit, a continuous card payment or by using a PayPoint card to make weekly or monthly instalments.  

Pay by Direct Debit

If you wish to set up a Direct Debit please sign in to My Account. You'll need your customer number, which can be found at the top of your bill.

Pay by Continuous Card Payments: 

You can set up a payment plan online for a continuous card payment from a debit or credit card. Just tick the box at the bottom of the first screen on our pay online page.

If your account is overdue: Like many other utility companies, we share some of your information with Credit Reference Agencies (CRA’s). If your account is overdue, setting up a continuous card payment may still impact your credit score as this method of payment isn’t a formal arrangement. This means that your account status (missed payments) on your credit score will reflect that your account is in arrears until you are able to clear your balance. Please contact us if you want to agree a formal arrangement to repay your account.

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Request a payment plan for all other ways using our form below.

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