3. Locate your stop taps
In case of a burst pipe, knowing where your stop taps are can make all the difference. A quick shut-off can help prevent extensive water damage to your home, and therefore avoid any costly fixes.
Our handy how to guides
Our video guides cover everything from finding stop taps to wrapping up pipes. Follow these simple instructions to get your home winter-ready.
Our commitment to a worry-free winter for you
We’re not just here for emergencies. As the winter chill sets in, we’ve prepared by testing, restocking, and making sure our teams and equipment are ready 24/7 to keep your water flowing. Here’s how we’re supporting you this season:
- Stocking up on sand bags, salt and grit to manage any icy or frozen leaks
- Servicing our vehicles to make sure they’re winter ready
- Stocking bottled water in case of any water supply interruptions
Extra assistance for those in need
Winter brings additional needs, and our Priority Services Register makes sure extra help is available. We’re committed to supporting those with additional requirements and making sure everyone has what they need, from bottled water to assistance with bills. If you have a vulnerable friend, family member, or neighbour, checking in on them during winter can make a big difference. Whether it’s for yourself or someone close to you, let us know if extra help is needed this winter by registering for Priority Services.
Financial support
If you're worried about bills this winter, we have lots of financial help schemes that could help
Know who to call
If you encounter issues this winter, it’s important you know who to call for assistance:
For a warmer, worry-free winter, start preparing your home today and remember, we’re here to support you every step of the way!