14th July 2022

Your water will be back on by 23:30

We’re really sorry for the problems with your water today. We’ve fixed the burst water main and you’ll see your water flowing back to normal soon.

Appearance of your water

If your water is discoloured or cloudy, don’t worry this is normal. We know it doesn’t look nice, but it’s not harmful and you can help by running your cold tap until it’s clear. To find out more, please click here.

We updated this message at 23:15 and we'll remove it after 08:00 Friday 15th July

What we’re doing

Our repair team have stayed on  Roxeth Hill and are continuing to repair the burst water main. As soon as we know how much longer this will take, we’ll let you know.

We’re really sorry for the disruption. We’re working hard to get your water flowing again soon.

We updated this message at 20:00 and we'll update it again after 00:00

What we’re doing

Our repair team have stayed on Roxeth Hill and are continuing to repair the burst water main. All customers will have a water supply, however this may be at a lower pressure until our repairs are complete. 

We’re really sorry for the disruption. We’re working hard to get your water flowing again soon.

We updated this message at 17:00 and we'll update it again after 21:00

What we’re doing

Our repair team are working to repair the burst water main on Roxeth Hill. However, they need additional fittings before they can complete the repair.

We’re really sorry for the delay. We’re working hard to get your water flowing again soon.

We updated this message at 15:00 and we'll update it again after 17:00

What we’re doing

Our repair team are working hard to fix the burst pipe and get your water back to normal soon. Some customers will start to see their supply return but this may be at a lower pressure than normal once repairs are ongoing

We’re really sorry about this and thank you for your patience.

We updated this message at 13:10 and we'll update it again after 15:10

What we’re doing

Our repair team have remained on Roxeth Hill and are working to repair the burst water main. 

We’re really sorry for the delay. We’re working hard to get your water flowing again soon.

We updated this message at 12:00 and we'll update it again after 14:00

What we’re doing

Our repair team are working hard to fix the burst pipe and get your water back to normal. Once we know how long this will take, we’ll let you know as soon as possible.

We’re really sorry about this and thank you for your patience.

To find out if your street is affected please click here

We updated this message at 09:45 and we'll update it again after 11:45

No water in Harrow

We’re really sorry you haven’t got any water. We’re aware of a burst water main on Roxeth Hill which may be causing this.

What we’re doing

Our repair teams are on-site working to repair the burst water main. As soon as we know how much longer this will take, we’ll let you know.

We’re really sorry for the disruption. We’re working hard to get your water flowing again soon.

We updated this message at 07:30 and we'll update it again after 09:30

No water in Harrow

We’re really sorry you haven’t got any water. We don’t know what’s causing this, but our technician is on their way to your area to find out.

What you can do

Until we’ve sorted this, please avoid using your:

• Washing machine
• Dishwasher
• Electrical appliances that use water

If you still have water, we recommend you put some in your kettle or fridge for drinking in case your water needs switching off for the repair.

We’re really sorry about this, we’re working to get your water back to normal as soon as possible.

We added this message at 07:05 and we'll update it again after 09:05