Wednesday 2nd July 2025

Your water will be back on by

We’re really sorry for the problems with your water yesterday. We’ve fixed the burst water main and you’ll see your water flowing back to normal soon.

Appearance of your water

If your water is discoloured or cloudy, don’t worry this is normal. We know it doesn’t look nice, but it’s not harmful and you can help by running your cold tap until it’s clear. To find out more, please click here.

We updated this message at 11:15 and we'll remove it after 15:15

What's happened so far?

Thursday 3nd June 2025 

(04:15) Main has finished flushing and no customer impacted. 

(00:35) Repair is completed and our technician is flushing the main, no customer impact expected. 

Wednesday 2nd June 2025 

(19:15) All cusotmers should still have a water supply, if we need to shut the main to carry out our repair, we will update the website accordingly. 

(16:45) Our technician will need to shut the mains in order for the cut out to take place, customers within this shut will have no water, please see streets affected above.

(16:10) The repair will require a full length cut out.

(14:40) The street lamp has been removed and the repair team have started to excavate to expose the burst mains.

(13:25) All customers should be in supply of water at this time without any interruption.

(12:35) Repair team are on site, awaiting arrival of traffic management and highways team to remove lamp post.

(11:25) The repair team and traffic management are on route, no ETA given, there is a street lamp close to the burst also which will need to be isolated/removed before the works can commence.

(11:10) Our technician has checked the pressure at the mains and all customers within the throttle shoudl have water, albeit at low pressure.

(10:40) The mains have been throttled, customers within this zone may experience no water and/or low pressure, the streets affected has been updated to reflect this, please see above. Customers outside of this zone should start seeing their water returning to normal.

(10:30) We have updated the streets affected list above, the throttle has not taken place as of yet.

(10:05) The burst has been located and is originating from Clifton Way, our technician will be throttling the mains to restore water to the wider area, once this has been done 55 properties will be experiencing low pressure and/or no water. We will update the website once this has been done.

(09:50) We have added a list of streets affected by this, please see above. A repair team has been dispatched to site.

(09:25) A burst has been reported on Armadale Road, a technician on route to investigate.