Live Service Alerts (3)
Interruption to your water supply - Sheering - CM21
Interruption to your water supply - Pinner - HA5
Incident - Woking - GU21
We understand that this may be a difficult time for some of our customers. If you’re having trouble paying or you feel you'll struggle to keep up with your payments, we're here to help.
Just received your bill? You can pay in a way that suits you. We have a range of payment options—set up direct debit, pay online, or spread the cost with a payment plan.
From 1 April, our prices will be going up. This will help us invest more in maintaining and improving our services. We’re also offering support to customers who need it most.
Help & Support
We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water
My Account
"My Account" is the quickest and easiest way to stay on top of your water bills.
Your Water
Small problems like a dripping tap, a leaking pipe, or a damp patch on your ceiling can lead to costly repairs if left unchecked. Our new FREE Leak Visit service is here to fix leaks, big or small.
Freezing temperatures can cause water to expand within your pipes, creating pressure that can lead to bursts and leaks. Don’t let the cold weather catch you off guard—explore our tips to winter-proof your home and keep your water flowing smoothly!